Privacy Policy
Effective Date: September 25, 2026
Last Updated: September 25, 2026
I, Hannah Orozco, (I, me, and my) respect your privacy and am committed to protecting the personal information you provide through this website. This Privacy Policy explains how I collect, use, protect, and disclose information when you visit and use this website, [www.hannahorozco-counseling.com] (the “Website”).
I am a licensed (clinical) mental health counselor providing counseling services to clients in Florida and North Carolina. This Website is intended to provide information about my counseling services and allow prospective clients to contact me with questions, inquire about services, or request an appointment.
By using this Website, you acknowledge the practices described in this Privacy Policy.
This Privacy Policy applies specifically to information collected through this Website. It does not replace any separate Notice of Privacy Practices, informed consent document, or other privacy or confidentiality notice that may apply to counseling services.
1. Information Collected
I collect only the information reasonably necessary to respond to inquiries and facilitate requests for services.
When you voluntarily submit information through our Website's contact form, I may collect:
Your name;
Your email address;
Your telephone number; and
The contents of the message you choose to send me.
I do not require you to provide detailed information about your mental health, diagnosis, treatment history, medications, trauma history, or other sensitive health information through this Website.
Please do not include confidential or highly sensitive health information in the Website's contact form. The contact form is intended only for general inquiries and appointment requests.
I may also automatically receive limited technical information when you visit the Website, such as information necessary for the Website to function securely and properly. Some of this information may be collected by Squarespace, my Website hosting provider.
2. How We Use Information
Information submitted through the Website may be used to:
Respond to your inquiry;
Contact you regarding your request for services;
Respond to questions about counseling services;
Schedule or coordinate an appointment;
Communicate with you about an appointment or your inquiry; and
Maintain and protect the security and functionality of the Website.
I will not use information submitted through this Website for unrelated purposes without appropriate authorization or as otherwise permitted or required by law.
3. Mental Health and Health Information
Because this is a counseling practice, information you voluntarily provide may sometimes reveal or suggest information about your mental health or health status.
For your protection, please do not use the Website contact form to send information that you would consider confidential or that is not necessary to request an appointment or obtain information about services.
Information exchanged as part of an established counseling relationship may be subject to additional federal and state privacy and confidentiality protections, including, where applicable, the Health Insurance Portability and Accountability Act (“HIPAA”) and applicable Florida and North Carolina laws.
This Website Privacy Policy does not replace or modify any applicable Notice of Privacy Practices, informed consent document, or other privacy/confidentiality notice provided to clients.
4. How I Share Information
I do not sell your personal information.
I may disclose information collected through this Website when reasonably necessary to:
Provide, maintain, and secure the Website;
Respond to your request or inquiry;
Use service providers that assist with Website hosting, communication, scheduling, or other administrative functions;
Comply with applicable law, regulation, legal process, or a valid governmental request; or
Protect the rights, safety, security, and property of the practice, Website users, or others.
Service providers may process information on my behalf only as reasonably necessary to provide their services.
5. Squarespace
This Website is hosted and operated using Squarespace. Information submitted through Website forms may be processed or stored through Squarespace or other services used to operate the Website.
Squarespace may also collect certain technical information about visitors to Websites hosted on its platform. Squarespace distinguishes between necessary cookies and non-essential analytics/performance cookies. My Website is configured to use only the cookies that are necessary for the Website to function, to the extent those settings remain available and applicable to the Website configuration.
For more information about Squarespace's privacy practices, please review Squarespace's Privacy Policy and Cookie Policy.
6. Cookies and Similar Technologies
This Website uses only necessary cookies and similar technologies that are required for the Website to function properly, securely, or to remember necessary settings.
I do not intentionally use advertising cookies, behavioral tracking cookies, or social-media tracking pixels on this Website.
Because Squarespace operates the Website platform, Squarespace may use certain technical technologies that are necessary to provide, secure, and maintain its services.
You may also be able to control cookies through your web browser's settings. Disabling necessary cookies may affect the functionality of the Website.
7. Data Security
I take reasonable administrative, technical, and organizational measures designed to protect information submitted through the Website from unauthorized access, disclosure, alteration, or destruction.
However, no Internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, I cannot guarantee the absolute security of information transmitted through the Website.
For this reason, please do not submit highly sensitive or urgent mental health information through the Website contact form.
8. How Long I Keep Information
I retain information submitted through the Website only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, coordinating services, maintaining appropriate business records, and complying with legal or professional obligations.
The appropriate retention period may vary depending on the nature of the information and whether an individual becomes a client.
Information that becomes part of a client's clinical record may be retained according to applicable professional, legal, and record-retention requirements and is subject to the privacy practices applicable to clinical records.
9. Your Choices and Privacy Rights
You may choose not to submit personal information through the Website. However, certain information, such as your name and contact information, may be necessary for me to respond to an inquiry or schedule an appointment.
Depending on where you live and which laws apply, you may have certain rights concerning personal information, including rights to request access to, correction of, or deletion of certain information, subject to applicable legal exceptions.
To make a privacy-related request, please contact us using the information below.
10. Florida and North Carolina
I provide counseling services to individuals in Florida and North Carolina and seek to comply with applicable federal and state privacy and confidentiality requirements.
Florida law provides privacy protections for certain health and mental-health information, including confidentiality requirements applicable to clinical records in specified circumstances.
Florida's consumer privacy law may also impose requirements concerning the collection, use, disclosure, and security of personal information depending on whether and how the law applies to the practice.
Because the applicability of state privacy laws can depend on factors such as the nature and size of a business, the type of information involved, and applicable statutory exemptions, this Privacy Policy does not attempt to describe every privacy right or legal requirement that may apply.
11. Children's Privacy
This Website is not intended to knowingly collect personal information from children through the Website without appropriate involvement of a parent, guardian, or other person as required by applicable law.
If you are seeking counseling services for a minor, please contact the practice directly for information about the appropriate process.
12. Third-Party Websites and Services
The Website may contain links to third-party websites or services, such as resources or professional organizations.
I am not responsible for the privacy practices, security, or content of third-party websites. I encourage you to review the privacy policies of any third-party website before providing personal information.
13. No Emergency Services
This Website and its contact form are not intended for emergencies or crisis situations.
I do not continuously monitor Website submissions or guarantee an immediate response.
If you are experiencing an emergency or believe that you or someone else is in immediate danger, call 911 or go to the nearest emergency department.
If you are experiencing a mental health crisis or having thoughts of suicide or self-harm in the United States, you can also call or text 988 to reach the Suicide & Crisis Lifeline.
14. Changes to This Privacy Policy
I may update this Privacy Policy from time to time to reflect changes in my practices, technology, services, or applicable legal requirements.
When I make changes, I will update the “Last Updated” date at the top of this Privacy Policy. I encourage you to review this page periodically.
15. Contact Me
If you have questions about this Privacy Policy or our privacy practices, please contact:
Hannah Orozco
hannah.orozco@proton.me
Important: This Privacy Policy applies to information collected through this Website. It does not replace any separate Notice of Privacy Practices, informed consent, telehealth consent, or other privacy notice that may apply to counseling services.